Support

The quickest way to get help with our service is via our FAQs. The answer is often here. If not, please do not hesitate to email us at hello@beanstalkaudio.com.

Frequently Answered Questions

I am a composer, will you sell or promote my music?

Thank you for your interest, but we do not take on music from outside composers. The music is all written and produced by Lee Pritchard, commissioned by us or acquired on buyout deals with composers.

We are not looking for additional suppliers currently, but feel free to send us some information about your rates for buyouts and also send some demos of your work. We will keep it on file for future consideration.


How do I use your website?

You can buy Track Packs and Bundles of Track Packs from our website. We offer a variety of licenses aimed at media professionals, personal creators and vloggers. Simply browse and preview the music, selecting the license you require before adding to your basket. Pay online securely via Stripe or PayPal.

See our Quick Start Guide


Why is my download not working?

For security reasons, our website limits how many downloads you can make. Once you have downloaded the files and saved them to your computer you shouldn’t need to download them again unless you lose them or change your computer. If you come back to your account and find that the download is no longer working, don’t worry, just email hello@beanstalkaudio.com and we will reset it for you.


Do you offer subscriptions?

We have really tried hard to offer great value to all users but do not have a subscription option via our website. However, we are always happy to hear from you and we will do our best to accommodate your budgetary requirements.

The best way to get started is to look at our pricing page for your usage. From these pages, you are able to get in touch to make us an offer and tell us what you are hoping for.


What is a Track Pack?

It is the full track of music plus any edits, such as loops, stingers and short versions. Each product page details what is included.


What are Bundles?

Bundles are pre-made themed collections of Track Packs (typically 10). We have created themed collections that offer a very generous discount.


How is the music delivered?

All of our music is supplied as high-quality 48kHz / 24bit WAV audio downloads. Each Track Pack is zipped for convenience. Bundles come as separate Track Pack zip files.


The previews sound low quality, what is the full quality like?

The Track Pack and Bundle preview quality is in MP3 format at 128kbps, which is degraded with compression. This is only for website preview purposes. The licensed full quality audio is supplied in WAV format, 48kHz 24bit.


Can I have them in another format?

We do not currently offer different formats. However, it is very easy to downscale them with an audio converter should you require MP3s or any other format. If you are unsure on how to do this we can advise you after you have made your purchase. Just get in touch.


Can I have a refund?

As this is a digital download it is not possible to return the product for a refund.


Can I have them delivered as a Data DVD, Flashdrive or HardDrive?

It is not a service we offer as standard, however, we may be able to help at an additional cost. Just get in touch.


Can I pay in a different currency?

At this time, we are only able to offer GBP. However, PayPal or your credit card provider will convert it automatically into your local currency.


Do you have a hi-res logo that I can include on my video credits?

Certainly, here are some hi-res logos